Privacy Policy

Effective Date: October 8, 2026

Rapid Vanlines LLC (“Rapid Vanlines,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a moving quote, communicate with us, or use our services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Full name
Phone number
Email address
Pickup and delivery addresses
Moving dates
Moving and shipment details
Household goods and inventory information
Quote and booking information
Payment and billing information
Information submitted through website forms
Customer-service communications
Information submitted in connection with claims or service requests

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

Rapid Vanlines may use your information to:

Provide moving and relocation services
Respond to quote requests and inquiries
Prepare estimates and moving agreements
Schedule and coordinate moving services
Communicate regarding pickups and deliveries
Send customer-service notifications
Process payments
Respond to questions and requests
Handle claims and service issues
Improve our website and services
Prevent fraud or unauthorized activity
Comply with legal and regulatory requirements

3. SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages from Rapid Vanlines, you may receive SMS messages related to your inquiry, quote, reservation, moving services, scheduling, pickup, delivery, or customer service.

Messages may include:

Quote and estimate communications
Appointment confirmations
Pickup and delivery updates
Scheduling communications
Requests for information needed to coordinate your move
Customer-service communications
Important notifications related to your moving service

Message frequency varies. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message from Rapid Vanlines. After opting out, you may receive one final message confirming your unsubscribe request.

For assistance, reply HELP or contact Rapid Vanlines using the contact information on our website.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

4. SMS Consent and Mobile Information

When you provide your mobile phone number through our website, quote forms, booking process, or other communication channels, you may be given the option to consent to receive SMS messages from Rapid Vanlines.

Rapid Vanlines may use third-party communications providers, including Twilio, to send and receive SMS messages on our behalf.

Information necessary to provide SMS services may be processed by these providers, including your phone number, message content, delivery information, and related technical information.

We do not sell or rent mobile phone numbers or SMS consent information. Mobile information and SMS opt-in data will not be shared with third parties or affiliates for their own marketing or promotional purposes.

5. Information Sharing

Rapid Vanlines may share information with trusted service providers that assist us in operating our business, including:

SMS and communications providers
Payment processors
Website and technology providers
Scheduling and moving-service platforms
Customer management systems
Professional advisors and service providers

These providers may use information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, court order, legal process, government request, or when reasonably necessary to protect our customers, employees, business, property, or legal rights.

Rapid Vanlines does not sell personal information.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyze website traffic, improve functionality, and understand how visitors use our website.

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, process claims, resolve disputes, comply with legal requirements, enforce agreements, and fulfill legitimate business purposes.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services. Rapid Vanlines is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policies of any third-party website or service before providing personal information.

10. Children's Privacy

Our website and services are not directed toward children under the age of 13. Rapid Vanlines does not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

11. Your Privacy Choices

You may contact Rapid Vanlines regarding questions about your personal information or applicable privacy rights.

You may opt out of SMS communications at any time by replying STOP to an SMS message from Rapid Vanlines.

You may also contact us for assistance with your communication preferences.

12. Changes to This Privacy Policy

Rapid Vanlines may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

Any changes will be posted on this page, and the Effective Date will be updated accordingly.

13. Contact Us

Rapid Vanlines LLC

For questions regarding this Privacy Policy or our SMS communications, please contact us using the information above.